Who We Are
Think Ops Solutions is a founder-led operations advisory focused on helping service organizations bring structure, clarity, and discipline to how their operations run.
As organizations grow, the work often becomes harder to see and harder to manage. Teams evolve independently, processes develop workarounds, and performance becomes inconsistent across the operation. Leaders feel the strain, but the underlying structure needed to stabilize execution is often missing.
Think Ops Solutions works with leadership teams to examine how work actually moves through the organization, identify where breakdowns occur, and design the operating structures required to restore clarity and strengthen execution.
Our work focuses on service environments where performance depends on people, process, and coordination across teams — including contact centers, customer operations, and other operational functions responsible for delivering consistent service at scale.
About THINKOPS Solutions
Our Belief About How Operations Should Run
Operations do not break down because people are unwilling to work hard. They break down when the system around the work is unclear. As organizations grow, teams develop workarounds, ownership becomes blurred, and performance starts to vary depending on who is involved or how problems are escalated. The issue is rarely effort. More often, it is the absence of a clear operating structure.
Well-run operations make the work visible and manageable. Workflows are understood, ownership is defined, performance is measured in ways that actually drive behavior, and leaders manage with rhythm instead of reacting to problems as they appear. In that kind of environment, teams are not constantly compensating for broken systems. They are able to focus on execution because the structure around the work supports consistency.
At Think Ops Solutions, we believe operational excellence is built through clarity, discipline, and repeatable management systems — not heroics, constant firefighting, or endless change initiatives. When the operating structure is right, execution becomes more stable, improvement becomes more continuous, and organizations can scale without losing control.
Founder
Anthony Herbert
Founder & Principal Consultant
Anthony Herbert founded Think Ops Solutions after a decade working inside complex service operations, where his focus has been designing the systems that allow organizations to execute consistently at scale.
Across contact centres, customer operations, automation programs, and supply chain environments, Anthony has led initiatives focused on improving operational visibility, aligning performance systems, and building the structures that allow teams to perform predictably as organizations grow.
Operational Highlights
Launched real-time adherence operations in a 240+ agent contact centre, improving intraday control and unlocking $213K in operational savings within three months.
Redesigned customer recovery operations to increase team productivity by 77% while maintaining 95% first-contact resolution.
Created supply chain visibility systems that reduced inventory loss exposure from -$1.2M to approximately -$200K and improved order fill rates by 23%.
Built governance systems for an automation program scaling from 40 to 300+ digital workers, improving deployment reliability and monitoring.
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